Thanks for visiting the Eagle Tree support page. We're here to help with your technical issues! We strive to provide unmatched customer support.
We recommend the following procedure for resolving problems:
1) Install our latest software from our website, from the menu choice below. Quite often, the problem you have encountered has already been fixed with a software update.
2) Visit the Eagle tree support forum, from the menu choice below. Chances are someone has posted a solution to your problem already. If not, posting your problem there will get a very quick response from the Eagle Tree community.
3) If you prefer to not post on the forum, please contact us directly, using the menu choice below. We will get back to you as soon as possible. Responses to forum posted questions do tend to be faster, though.
NOTE: we do not ignore email! If you sent us email and have not heard back, there may be a spam filter to blame. Note that all email to Eagle Tree results in an immediate automated email reply, indicating that we have received your mail. If you do not receive the automated reply, either we did not get your email, or your server is blocking our replies.
Please choose from the Support options below:
If you prefer not to contact us with the choices above and woulld rather contact us by telephone, call us at 1-425-614-0450, extension 3. Our normal telephone support hours are 1 PM to 4:30PM, Monday, Wednesday and Friday, USA Pacific Time (GMT – 7). Our telephone support center is closed on Tuesdays and Thursdays.
Support Communication Policy
Eagle Tree is committed to assisting customers with the highest quality of service. Eagle Tree does not tolerate in any way unprofessional levels of communication such as abusive or threatening language or behavior. Eagle Tree reserves the right to deny support to individuals who communicate in an abusive, threatening, or unprofessional manner.
Click here to read an important Support Bulletin for eLogger V1/V2 owners.
